Þ Answering Solutions For Funeral Service is located and headquartered in the Southwestern United States.

We don't just specialize in answering telephones for the Funeral Service Industry, we only answer for the Funeral Service Industry.

Your account is customized to provide:

Þ Directions to your funeral home

Þ Funeral service information

Þ Local cemeteries

Þ Local churches

Þ Local hotel/motels for out of town families

Þ As well as any other information you would like provided to your callers

We can also verify death/funeral services for the Red Cross and newspapers when they call, and we can verify the name of the driver for air cargo when you are shipping out.

When taking First Calls on your behalf. We will take as much or as little information as you prefer, and can even customize the questions for who the caller is, i.e., when a facility calls as opposed to when a family calls to report a death.

Want more information about us, our rates, our services, our clients:
CALL 1-866-628-5140

OUR SERVICES

Does Your Current Answering Service "Get it"?

Our owner "grew up" in the funeral business and has over 20 years licensed experience in the funeral business. We "get" the fact that your answering service is an extension of your office. We also "get" the fact that in general, people who call your funeral establishment think you are in your office 24 hrs/day 7 days a week. Those same people think they are talking to your receptionist, every time your answering service answers your telephone with Your Name.

In fact, most people will never make the distinction; whether it was someone from your funeral home, or not, even if it's disclosed in the answer phrase like: "Answering Service for Smith Funeral Home". Generally, the caller will only hear "Smith Funeral Home", because that is after all, where he/she was calling.

What Hidden Message Is Your Current Answering Service Giving Your Callers?

The answering service that "Gets it" knows that when you come right down to it, even if the caller knows that they are talking to the answering service, the Answering Service you've selected tells the caller what YOUR STANDARDS ARE, and how they should expect to be treated by you and your staff. What message is your Answering Service giving every person in your community that calls? Is your answering service consistent? Or, are there some operators that seem to do good and others that just seem rude, or in a hurry? Those are hiring and training issues.

At Answering Solutions For Funeral Service, we avoid those problems by hiring only top quality people. Then we train them. Then we do additional training. Then we train them some more. And we continue training as long as they are employed with us. The message our receptionists give is one of professionalism, quality, caring, tact, and empathy.

What message is your current answering service giving to the callers in your community? What are your standards for your establishment? Is your current answering service reaching those standards? Are they even close?

Does Your Answering Service Really Understand Your Business?

Does your answering service "Get it" and really understand the ties to the community that you, as a funeral service provider have worked hard for, and how those ties can be broken by an unthinking operator, saying the wrong thing to the wrong family?

How much time can you afford to spend mending bridges with hospice, clergy, hospitals, nursing homes, etc over something that an uncaring or untrained operator may have said?

Can You Afford To Lose A Call?

Does your your current answering service put importance in training their operators in dealing with simple things, like how to interact with a grieving family? Answering Solutions does.

Have You Ever Lost A Call Because Of Your Answering Service?

How much profit was lost or will you lose for that call? Your profit is important. But, what about your reputation, isn't that more important?

Here's the real question: How much of a loss did you, or will you, suffer in future calls from that family and possibly their friends, and their friends family? Other answering services promise to pay you your profit on the call they lost. Does that really even begin to cover the true loss?
 

 Þ How many "lost" families can you afford before it affects your bottom line?

 

 Þ How much longer can you afford to let your current answering service represent you?