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Jeff
Santillanes, Owner |
Jeff Santillanes, a second generation funeral
director, is a graduate of Cypress College of Mortuary
Science. Following his internship, he was licensed as a
Thanatopractitioner (funeral director and embalmer) in the
Great State of New Mexico on April 1st, 1983. Following
school, he managed the family funeral homes
for many years and later went
on to
manage, then purchase two funeral |
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homes in
Southern New Mexico. With 20 years licensed experience in
the funeral industry, he realized the need for an answering
service that was customized exclusively for the funeral
service industry, and not just adapted for it.
When Jeff, his wife Cissy, and daughter Jennifer made the
decision to
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open
Answering Solutions For Funeral Service, it was with this in mind: “Our goal is not to be the largest,
but to be the Funeral Service Industry's absolute best
telephone answering service.” |
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Cissy
Santillanes, Owner |
Cissy
Santillanes is multi-faceted. She entered Funeral Service in
1985 and there was no stopping her. She has done everything
that funeral home owners do, including own funeral homes.
She was licensed in the State of New Mexico as an Assistant
Funeral Director, and has made arrangements, directed
funerals, dug graves, washed cars, embalmed, dressed, cosmetized and casketed, |
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typed and
submitted obituaries and death certificates, printed
memorial folders and prayer cards, made the payroll, and
that familiar list, as you know, goes on and on…. More
recently, before coming on full time with Answering
Solutions, Cissy was a Financial Specialist for the State of
New Mexico. With her knowledge and experience in Funeral
Service and her knowledge and expertise in business, she is
a real asset for Answering Solutions For Funeral Service. |
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Jennifer Wessell, Owner |
Besides being the daughter of a funeral director and
“growing up” in a funeral home, Jennifer Wessell came
to Answering Solutions For Funeral Service with more than a
few years experience in the Answering Service/Customer
Service business. Her knowledge and experience have been
invaluable to us in formulating our service. |
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Jennifer’s experience comes from two very different types of
call centers; A Customer Service Center for a Major Credit
Card Company and most recently, an answering service where
she spent almost 4 years. She brings all of her customer
service skills and team concepts that she learned while with
the Customer Service Center to Answering Solutions For
Funeral Service, along with the knowledge and experience she
gained from the answering service business. We are very
thankful to have her with us as a partner.
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“…We wanted a more
personalized service … It was easy to select Answering Solutions. A
funeral director helping a funeral director was pivotal in our
decision. Answering Solutions really understands the needs of
funeral service. Thank you for the professionalism and
personalized service you provide as a continuation of our
personalized service.”
-Steve and Nanci Trevino Funeral Directors/Owners
Ponderosa Valley Funeral Services
Parker, CO
"Brentwood Funeral
Home has used the services of Answering Solutions since November
2005 and have found them to be very polite on the telephone to
my staff and customers. The information is relayed with accuracy
and promptly to our office by fax. When answering our telephones
they answer in a timely manner. Answering Solutions has been a
telephone blessing for after hours calls for us."
-Raymond A Glosser, Manager
Brentwood Funeral Home
Brentwood, CA
“Answering
Solutions for Funeral Service is the best answering service I’ve
ever had. I never have a worry when transferring lines. I know
I’ll get all my messages and anyone calling will be treated
well. When I have to leave town, I go with total confidence that
my business is in good hands.”
-Jay “Mitch” Locke, Owner
Yampa Valley Funeral Home
Steamboat Springs, CO
"I was reluctant
to turn our phones over to an answering service, but we have
been with your service for almost a year. Your service has been
just like we added another employee to our staff. I would
recommend your services very highly."
-William G. Golden, Owner
Chandler Memorial
Funeral Home
Chandler, Texas
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